EcoLight Global - Refund Policy

At EcoLight Global, we stand behind the quality of our products and the emotional value of our memorial items. If you are not completely satisfied with your purchase, we are here to help.

1. Return Period

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

2. Non-Returnable Items

• Customized/Personalized Items: Due to the unique nature of our personalized pet urns (with custom photos or engravings), these items are non-returnable unless they arrive damaged or defective.
• Gift Cards: All gift card sales are final.

3. Damaged or Defective Items

If your item arrives damaged or with a manufacturing defect, please contact us within 48 hours of delivery at yangguhaiyu@gmail.com with clear photos of the product and packaging. We will prioritize a replacement or full refund for you.

4. Return Process

To initiate a return, please follow these steps:

1. Email us at yangguhaiyu@gmail.com with your order number and reason for return.
2. Once approved, we will provide you with the return shipping address.
3. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

5. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment (via Airwallex/Credit Card). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

6. Contact Us

If you have any questions on how to return your item to us, contact us at:
Email: yangguhaiyu@gmail.com
Company: EcoLight Global / Haiyu Auto Accessories